Job Title:	CUSTOMER SERVICE/SALES ASSOCIATE

Job Location:	Marietta, GA

Job Code:	0083110

Job Posted:	1/6/2010 10:01:39 AM

Job Description:

The Customer Service/Sales Associate is the front line contact with customers. This associate will be responsible for providing efficient and accurate order taking and by resolving any questions or concerns the customer may have regarding product information, ship dates, and account information. Additionally this associate will be expected to reach and maintain set sales goals within the department by cross selling/up selling. SHIFT HOURS: 8:00 a.m. – 5:00 p.m. 8:30 a.m. – 5:30 p.m. 9:00 a.m. – 6:00 p.m. 9:30 a.m. – 6:30 p.m. 10:00 a.m. – 7:00 p.m. 10:30 a.m. – 7:30 p.m. 11:00 a.m. – 8:00 p.m.

Job Duties and Responsibilities:

• Answer 800 phone line, enter customer order, and provide product information • Assist customer with billing and accounting information • Assist customer with corrections, complaints and returns • Research customer files for duplications • Process payments • Prepare mail orders • Follow up on call backs and proofs • Cross selling/Up selling • Maintain customer files • Performs other duties as required • Proven communication skills (written, verbal, and listening) • Excellent grammar and clear enunciation • Ability to excel on proofing, spelling, and grammar tests • Clerical skills to include typing at 35 wpm, average 10 key, accurate filing and some computer experience • Persuasive sales skills a plus (cross selling/up selling) • Must have problem solving ability, be able to prioritize work, and handle multiple tasks • Must be flexible and adaptable to change • Must have proper phone etiquette • Must be a team player **Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Requirements:

• Minimum of high school diploma or equivalent • Several years of customer service experience preferred • Bilingual a Plus

Application Directions:

We consider all applicants for positions without regard to race, color, religion, sex, national origin, citzenship, age, disability, veteran status or any other protected status. We comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Please complete employment application. If a section does not apply to you please enter "N/A".

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