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APPLY |
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Job Title:
CUSTOMER SERVICE REPRESENTATIVE |
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Job Code:
080707 |
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Job Location:
Marietta, GA 30062 |
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Job Description:
The CSR is the front line contact with customers. The primary responsibility is to provide outstanding customer service by efficient and accurate order taking and by resolving any questions or concerns the customer may have regarding product information, ship dates, and account information. |
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Duties and Responsibilities: •Answer 800 phone line, enter customer order, and provide
product information
•Assist customer with billing and accounting information
•Assist customer with corrections, complaints and returns
•Research customer files for duplications
•Process payments
•Prepare mail orders
•Follow up on call backs and proofs
•Maintain customer files
•Performs other duties as required
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Job Requirements:
•Minimum of high school diploma or equivalent
•Several years of customer service experience preferred
•Proven communication skills (written, verbal, and listening)
•Excellent grammar and clear enunciation
•Ability to excel on proofing, spelling, and grammar tests
•Clerical skills to include typing at 35 wpm, average 10 key,
accurate filing and some computer experience
•Must have problem solving ability, be able to prioritize work,
and handle multiple tasks
•Must be flexible and adaptable to change
•Must have proper phone etiquette
•Must be a team player
HOURS
• 8:00 a.m. – 5:00 p.m. 8:30 a.m. – 5:30 p.m.
• 9:00 a.m. – 6:00 p.m. 9:30 a.m. – 6:30 p.m.
• 10:00 a.m. – 7:00 p.m. 10:30 a.m. – 7:30 p.m.
• 11:00 a.m. – 8:00 p.m.
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